PRIVACY AND COOKIE POLICY

Handling Your Information

We are deeply committed to responsibly managing your personal data. Our approach to data management is continuously evaluated to ensure maximum security and necessity. Unnecessary data is promptly removed from our systems.

Tartan Robot Design Studio is the custodian of the information collected.

Data Collection

We gather various types of information, including:

• Your contact details.
• Business information, like your current website, activities, and location.
• How you discovered our site, whether through an advertisement or a link from another site.
• Your interactions with our site, including page visits.
• Any promotional offers given to ensure they’re applied to your quotes.
• Call and live chat records for verification and training.
• For existing customers, how you utilise our website management system and user engagement with websites hosted on our platform.

Purpose of Data Collection

• To accurately tailor our quotations to your needs.
• To improve site navigation and efficiency based on user interactions and site traffic sources.
• To optimise marketing expenditure and keep our pricing competitive.
• To communicate essential service details, such as billing and updates.
• To enhance service functionality and troubleshoot.
• To analyse data for issue resolution and provide insights on website traffic.

Data Security

• Data is stored on EU-based Hostinger servers.
• Communication is secured via SSL, ensuring data sent to us, like login details, is encrypted.
• Hostinger data centers provide physical security.
• Access to your data is strictly limited to necessary staff.

Data Sharing

Your data is used solely for our purposes and is not shared with third parties for marketing. Tartan Robot Design Studio, including its brands and subsidiaries, maintains control of your information.

• We utilise Mailchimp for email marketing, tailoring content to your service portfolio.

Customer Data Storage

Our platform may store information on your behalf to ensure website functionality. More details are available on our data storage page.

Data Retention After Account Closure

Upon account closure, we retain:

• Past communication and contact details.
• Service content.

This retention supports service restoration, historical inquiries, customer contact for potential credits, training, and legal compliance.

Cookies Policy

Our website, like many others, uses cookies to improve user interaction. Cookies are small files stored in your browser, enabling a seamless experience across website visits.

Cookies Management

• You may block cookies via your browser settings. However, this might affect website functionality.
• Our website employs cookies for various purposes, including user identification, marketing tracking, live chat continuity, promotional offer retention, and Google Analytics for traffic monitoring.
• The cookie list may evolve due to third-party changes, though we regularly review and update our cookie usage information.

Customer Websites and Cookies

Customer sites also generate essential cookies for proper function, detailed further on our data storage page.